We use Instamojo for processing payments. We do not store your card data on servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Rupay, Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Payment Terms:

If an enrolment is requested for any Course via the Site, Application, or Services, We will either pre-approve, confirm or reject the enrolment request within the period of 7 days from the date of the request for enrolment (‘Enrolment Request Period’), otherwise, the enrolment request will automatically expire. If We are unable to confirm or decide to reject an enrolment request within the Enrolment Request Period, any amounts collected by Vedantu for the requested enrolment will be refunded to the concerned Student. When We confirm an enrolment requested by a Student, Vaanahaa will send the Student an email, text message, or message via e-mail and the Application confirming such enrolment, depending on the selections you make via the Site, Application, and Services.

The Course Fees were payable will be displayed to the Student before the Student sends an enrolment request to Vaanahaa. Upon receipt of the Students enrolment request, Vaanahaa may initiate a pre-authorization and/or charge a nominal amount to the Student’s Payment Method pursuant to the Payments Terms. If a requested enrolment is canceled (before any confirmations are provided), any amounts collected by Vaanahaa will be refunded to such Student, depending on the selections the Student makes via the Site and Application, and any pre-authorization of the Student’s Payment Method will be released, if applicable.

Vaanahaa will collect the Course Fees from Students at the time of the enrolment request.

Vaanahaa agrees that no refund will be permitted in respect of workshops or services already provided and in accordance with the cancellation policy reflected in the relevant Listing, (i) permit the Student to cancel the enrolment and (ii) refund to the Student that portion of the Course Fees specified in the applicable cancellation policy. In case the relevant Listing does not have a specified cancellation policy, the refund amount would be pro-rata to the unconsumed portion of the service.

You agree that Vaanahaa through its Site or Application would raise system generated invoice to the Student in relation to the Course for which the Student has enrolled or in relation to any payment done, as per applicable laws. Vaanahaa will raise an invoice for the above which shall be inclusive of all applicable Taxes.

You as a Student agree to pay the Course Fees for any enrolment requested, in connection with your Vaanahaa Account. Vaanahaa will collect the Course Fees pursuant to the Payments Terms.

Once you’re confirmed enrolment transaction is complete you will receive a confirmation email summarizing your confirmed enrolment.

Taxes:

You understand and acknowledge that appropriate governmental agencies, departments, or authorities (the “Tax Authority”) where your office or residence is located may require Taxes to be collected from Students on the amount paid for the Course and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these Taxes may be required to be collected and remitted as a percentage of the Course Fees set by Vaanahaa.

Refund Terms:

Thank you for choosing www.vaanahaa.com. We understand that sometimes you may need to request a refund for a course you have purchased. Therefore, we have established the following refund policy:

Course Refunds: We offer a 24-hour refund policy for our courses. You can request a full refund within 24 hours of the purchase date. Please note that refunds are not available for courses that are ongoing, that has been completed, or for which you have received a certificate of completion.

Technical Issues: If you experience technical issues with the course that prevent you from accessing or completing the course, we will work with you to resolve the issue. If we are unable to resolve the issue within a reasonable timeframe, and if the issue is arising from our side, we will provide you with a full refund.

Payment Disputes: If a payment dispute arises between us and the payment processor or bank, and you have not received the course, we will work with you and the payment processor or bank to resolve the issue.

Course Changes or Cancellations: We reserve the right to change or cancel courses at any time, for any reason. If we cancel a course, we will provide you with a full refund. If we make significant changes to a course, we will notify you and give you the option to receive a refund or continue with the course.

Please  Note: At any point, a Refund will not be processed if the course is ongoing or after 24 hours of purchasing which is earlier.

To request a refund, please contact our customer support team at hello@vaanahaa.com or drop a Hello to our Whatsapp number at +91-8272949397. Please provide your name, email address, course name, and purchase date. Refunds will be processed within [insert timeframe] of receiving your request.

Thank you for choosing www.vaanahaa.com. We appreciate your business and look forward to serving you in the future.